The consumer has the right of free resolution of the purchase within 14 (fourteen) calendar days, without having to indicate any reason, except for custom and made to order products. Some products from our Living Collection and our Rug Collection is produced upon order and personalized according to our customers choices, for that reason, we cannot accept returns on these products. For the other products, the term for exercising the right of free resolution expires 14 (fourteen) days from the day after the day of delivery of the product. To do this, you must inform Marqqa via the email [email protected] indicating the order number and the product(s) you wish to return. The product(s) shall be returned under the same reception conditions (duly packed using the protective foams and the original packaging and all attached documentation), without any signs of assembly or use, and within fourteen (14) days after receipt of the order. The product(s) should be sent to the following address:
Marqqa – Moura Martins, Arquitectos, Lda
Avenida da Boavista 1015, S402, 4100-128 Porto – Portugal
The costs of this return must be borne by the customer (including any customs fees, if applicable). After receiving and verifying the return in our facilities, we will inform you by e-mail. The value corresponding to the amount paid for the product will be returned. Shipping and Delivery service charges are not refundable. If the customer has used a discount code, this amount will not be refunded, i.e. the refund will be only for the amount actually paid. The refund will be made by bank transfer, until 30 (thirty) days after the receipt of the email with the return request and the verification, at our premises, of the returned item. If the product is damaged or shows signs of assembly or use, no refund will be made and the product will be reshipped to the original shipping address. The right of withdrawal will not apply to orders for custom products.