FAQ

Do you need some help?

Check our FAQ section.

1. General

  • 1.1. Where are Marqqa products produced?

    Marqqa products are designed and produced in Portugal, taking advantage of the quality of our craftsmen and the experience in the production of exclusive furniture.

  • 1.2. What are your live customer service hours?

    Marqqa is open Monday through Friday 9am–13pm and 14pm-18pm (Western European Time).

    Exceptionally we close on the following holidays:

    January 1

    Carnival

    Good Friday

    Easter

    April 25

    May 1

    Corpus Christi

    June 10, 24

    August 15

    October 5

    November 1

    December 1, 8, 25

  • 1.3. What is the warranty period for Marqqa products?

    The warranty period of Marqqa products is 2 years from delivery. For more information please see our Terms & Conditions.

  • 1.4. What is your delivery time?

    Marqqa products are produced to your needs. To ensure this customization we manufacture your order after your request. The production time is 6 to 8 weeks. The shipping time depends on destination country. For more information please contact us.

  • 1.5. How do I take care of my new product?

    Marqqa products should be used only indoors. In the case of excessive temperature and humidity fluctuations wood may be deformed. Avoid direct sun exposure. Over time some materials change naturally but particularly the parts exposed to direct sunlight can significantly change the color. We also remind you that wood surfaces cannot endure high temperatures, like for example direct contact with hot pots and pans. Do not use wet or damp cloths among electrical equipment integrated into the furniture. Unplug electrical equipment before starting the cleaning.

  • 1.6. How should I maintain and clean my product?

    Metal:

    Before using any cleaning product first test a small and inconspicious area. Clean the structures "Living" periodically using a soft damp cloth and neutral detergent (Use preferentially warm water). Dry immediately with a soft cloth. Do not use acid products, abrasives, solvents, scouring pads or steel wool. It is desirable that the metal parts do not come into prolonged contact with fruit juices, colas, coffee or salt, which if not removed immediately can leave permanent mark.

    Wood and derivates: 

    Before using any cleaning product first test a small and inconspicuous area. Clean the "Living" tops regularly using a slightly soft damp cloth. Add a mild detergent in case of stubborn dirty. Dry immediately with a soft cloth. Do not use acid products, abrasives, solvents, scouring pads or steel wool and avoid rubbing the top too much during cleaning. To avoid stains and other damage, liquids should be wiped away immediately. We do not recommend the use of cleaning products for polishing or waxing.

    Burel:

    The burel fabric is easy to maintain. The fiber structure repels dirt and allows rapid cleaning and drying after accidental spillage. However we recommend that any dirt or spilled liquid be cleaned immediately.

  • 2. Product Specifications

  • 2.1. How is the LIVING collection composed of?

     The LIVING collection consists of 7 structures and 18 different tops. Combining the different structures, tops and finishes it is possible to create hundreds of combinations. In this way you can customize your LIVING and create a piece to suit you.

  • 2.2. What is the difference between the 7 LIVING structures? How to choose my LIVING structure?

    First you have to choose the function of your structure: console table, tea trolley, side table or coat and umbrella stand. Then you can choose, within the available options, the desired structure length. You can also choose between fixed feet or wheels.

  • 2.3. What is the difference between the 18 LIVING tops?

    You can choose between simple tops, trays, boxes or shelfs. Every LIVING top has a function for example: place everyday objects (keys, letters, plant pots, ...), serve snacks and drinks, keep books and newspapers, hang coats and hats, leave umbrellas, charge tablets and smartphones or store your laptop while charging.

  • 2.4. What are the materials and finishes of the LIVING collection?

    The LIVING structures can be in matt lacquered steel (white or black) or polished stainless steel (gold or silver).

    The LIVING tops are produced in solid wood and MDF (medium density fiberboard). The tops can be veneered with natural oak leaf or lacquered. If you select a veneered top you can choose from 3 different tones. In case you opt for a lacquered top, you can choose 9 different colors.

  • 2.5. Can I see finish samples before buying my LIVING?

    You can order our sample box. The cost of this box will be refunded if, within 30 days, you make a purchase over €500. Please click here for more information.

  • 2.6. Will other LIVING structures, tops, finishes or accessories be launched?

    LIVING is a system that allows continuous evolutions. Our creative team is always looking for new solutions that complement our product. We are also open to suggestions, we want customers to communicate their needs, interacting and following the evolution of the product. If you have a suggestion please contact us.

  • 2.7. How can I customize my LIVING?

    On our website you can see wich structures tops and finishes are available to create your LIVING. You can also contact us and our team will help you choose the best solution for you.

  • 2.8. Can I use any LIVING top in any LIVING structure?

    With the exception of the “Tops for coats and umbrella stand”, which can only be used in the short structure (side table / coat and umbrella stand structure), all other LIVING tops can be used in any structure. However, if you use the “Top Magazine Box” or the “Top Shelf” in the short structure (side table), you can only use it at the top level of this structure no longer using any top on the lower level. For more information please see our Examples of Use document. 

  • 2.9. How many tops do I have to buy for each structure?

    There is a maximum limit of tops for each structure but there is no minimum limit. You do not need to fill the whole structure. You can complete your structure over time. Please see our Examples of Use document to find out all the possibilities. 

  • 2.10. Is the “Charging Box” suitable for all devices?

    The charging box has two different versions: with power strip (PS) or wireless charger (WI).

    The power strip version includes 1 socket and 2 USB charging ports (type A and C), so it is suitable for all devices.

    The wireless version provides 15 Watts of charging power. It should work with all devices with wireless charging capability however it was tested on the following devices: Samsung S7, Samsung S8, Samsung Note 9, Samsung S9+, Samsung S10, iPhone 8P, iPhone X, iPhone XR, iPhone XS Max, iPhone XS, iPhone 11, iPhone 11 Pro, Xiaomi Mix 2S, Xiaomi 9, Huawei Mate 20 Pro, Google Pixel 3. The wireless charging box compartment is 225mm x 160mm, so you can only charge devices smaller than this.

    The electrification system is available in the following sockets /plugs: schuko (SC), british (UK) and american (US nema). If you need another type of outlet please contact us so we can analyze this possibility.

  • 2.11. Is the “Laptop Box” suitable for all laptops?

    The laptop box compartment is 410mm x 320mm so this box fits most laptops with 15 or less inches.

    The power strip comes with 1 socket and 2 USB chargers (Type A + C).

    The electrification system is available in the following sockets/plugs: schuko (SC), british (UK) and american (US nema). If you need another type of outlet please contact us so we can analyze this possibility.

  • 2.12. On which tops can I use the "Top Pad" accessory?

    The "Top Pad" was designed to fit into the following LIVING tops: “Small Divided Tray”, “Envelopes Tray”, "Charging Box" and “Large Divided Tray”.

  • 2.13. The LIVING system requires assembly?

    To facilitate transport, the structure comes disassembled. However, it is quite simple to assemble, you only have to tighten a few screws. We provide the instructions and the key. It can be assembled by only one person and, on average, takes no more than 15 minutes. The LIVING tops have a recess that allows a simple fit into the LIVING structure. You don’t need tools to join these elements. This feature allows you to change the position of the tops whenever you want.